customer service+63-919-205-6294

Frequently Asked Questions - General

FAQs - General

Generally hotel rooms are available from 2pm check-in and 12pm is check-out time.

  • You can reach us through phone numbers +6342535-4265 (Landline) and +639192056294 (SMART)

Our goal is to respond all questions within 24 hours of receipt. For immediate assistance you may call +6342535-4265 or +39192056294 seven days a week from 7am till 8pm. If you need to be contacted, just send your contact details to our email.

  • We only accept cash payment to guarantee your reservation. You can use LBC Door to Door just address the payment to

    Carmelita Aveno
    Malachi Hotel and Resort
    360 Purok Ilang-Ilang
    Barangay Comon
    Infanta, Quezon

    We will email you the scanned copy of official receipt. Kindly include a mailing fee if you need the original copy to be sent thru LBC. 

  • You can also deposit your payment thru Malachi Hotel and Resort bank account and email us the deposit slip for verification.

    Bank Name: PNB Savings Bank - Infanta Branch
    Account #: 8921002627
    Account Name: Malachi Hotel & Resort

    Bank Name: Landbank
    Account #: 1991-1162-02
    Account Name: Malachi Hotel & Resort

  • 50% is usually required for advanced reservation and full payment is requested upon arrival using your reservation.
  • ₱5,000.00 is required payment in event reservation to be able to reserve the date. 50% of the total event package shall be paid two weeks prior to the event and full payment is requested upon completion of the event.
  • Kindly send scanned copy of bank receipts or proof of payment thru e-mail to confirm the reservation.

Yes, you can book more than one room with one reservation.

At least 21 years of age and an ID maybe required at times.

  • 10 years old and below is free for accomodation.

  • 3 years old and below is free for pool entrances.
  • WiFi Zone at the restaurant, café area, and pavillion

  • Free parking

  • No smoking in most areas including rooms and cottages for accomodation.

  • 2 outdoor pools

  • No pets allowed

  • Restaurant opens at 6am to 8pm daily.